Author: David Petit
Date: 12/4/23
How to embed a link:
- While you are in the response area of your ticket move your cursor to where you want the link to appear, then click on the broken paper clip. This brings up a box to enter info.
- Open a second tab, find your article/page and copy its url. Example: Aphid Pest Note: https://ipm.ucanr.edu/PMG/PESTNOTES/pn7404.html
- Insert that URL into the URL box that was brought up when you clicked the broken paper clip.
- Enter the text that you want used in your ticket for the clickable link. Ex: Aphids
- Click the open in new tab box.
- When you click update, the text will be entered where the curser is in your ticket.
- That’s it!