Freshdesk - How Tos
Author: David Petit Date: 12/4/23 How to embed a link: While you are in the response area of your ticket move your cursor to where you want the ...
Fri, 7 Feb, 2025 at 7:47 PM
Why Split Tickets in Freshdesk? If your customers respond with a new or an unrelated query on an existing ticket, you can choose to deal with it separat...
Tue, 5 Dec, 2023 at 6:57 PM
Author: David Petit Date: 1/7/24 If there are more than one "Contacts" for the same person, you can merge the files. One contact sho...
Fri, 7 Feb, 2025 at 7:39 PM
Author: David Petit Date: 2/7/24 Receiving a voicemail from an existing customer is one of the more challenging transactions that we have to perfo...
Fri, 7 Feb, 2025 at 7:41 PM
Author: David Petit Date: 3/4/24 To add a canned response to your ticket email Reply, click on the third icon from the left at the bottom of your ema...
Fri, 7 Feb, 2025 at 7:45 PM