Author: David Petit
Date: 3/4/24
To add a canned response to your ticket email Reply, click on the third icon from the left at the bottom of your email Reply window as highlighted in the first screenshot below. When you click that, a window comes up to the right of your screen and you can click on the canned response that you want (see the 2nd screenshot for an example). The Canned Response that you have selected will pop up in a window at the right bottom corner of your screen. (see 3rd screenshot for an example) Within that window there is a "+" plus sign button in the upper right corner. Click on the "+" sign and the Canned Response will be added to your reply message at the point where you last left the cursor.
Then click the X on the upper right of this canned response pop-up to hide it.
Verify that the Canned Response was inserted into your Reply email where you wanted it to be. If all looks good, Send your email Reply, change your ticket status to Closed and Update the ticket. .
